Track Your Order

Once your order has been placed and payment is confirmed, we will begin processing it within 1 to 2 business days. As soon as your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your delivery in real time.

How to Track

Simply click the tracking link provided in your shipping confirmation email. This will take you to our carrier's tracking page, where you can see the current status and location of your parcel. You may also copy the tracking number and paste it directly into the carrier's official website for additional details.

If you have created an account with us, you can also log in to your account dashboard and view your order history. Your tracking information will be available there alongside your order summary.

Tracking Statuses Explained

- Order Confirmed – Your order has been successfully placed and payment has been verified.
- Processing – Our team is preparing your items for shipment.
- Shipped – Your package has been handed over to the carrier and is on its way.
- In Transit – Your parcel is moving through the carrier's network toward your destination.
- Out for Delivery – Your package is with the local courier and will be delivered to your address shortly.
- Delivered – The carrier has marked your package as successfully delivered.

Delivery Timeframes

Estimated delivery times vary by destination. Domestic orders typically arrive within 3 to 7 business days after dispatch. International orders may take 7 to 14 business days, depending on customs clearance and local postal services. Please note that these are estimates and not guarantees.

What to Do If Your Tracking Has Not Updated

Tracking information may take up to 48 hours to appear after you receive your shipping confirmation. This is normal and simply means the carrier has received your package but has not yet scanned it into their system. If your tracking still shows no update after 3 full business days, please contact us.

What to Do If Your Package Shows as Delivered but You Have Not Received It

First, check around your property, including any reception desks, mailrooms, or secure drop-off points. Sometimes packages are left with neighbours or in a safe location. If you still cannot locate your parcel, please reach out to the carrier directly with your tracking number. We also recommend checking with your local post office, as they may be holding your package for collection.

If after these steps you are unable to find your order, email us at moodydeer@outlook.com with your order number and "Delivery Issue" in the subject line. We will open an investigation with the carrier on your behalf and keep you informed throughout the process.

Lost or Stolen Packages

While we do our best to ensure safe delivery, we cannot be held responsible for packages that are lost or stolen after the carrier marks them as delivered. We strongly recommend using a secure delivery address where someone can receive the package in person. For high-value orders, we may require a signature upon delivery for added security.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you realise you have entered an incorrect address, contact us immediately at moodydeer@outlook.com. We will do our best to update it before dispatch. Once your order has been shipped, we are unable to change the delivery address, and any redirection fees or lost packages due to address errors will be your responsibility.

Contact for Tracking Assistance

For any questions regarding your shipment, please email us at moodydeer@outlook.com with "Tracking" and your order number in the subject line. Our team will respond within 24 business hours with clear and helpful guidance.