Shipping & Handling

Shipping & Handling

At Moodydeer, we aim to deliver your order as quickly and reliably as possible. This policy outlines everything you need to know about our shipping methods, processing times, delivery estimates, and handling procedures.

Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons, such as sales events or holidays, processing times may be extended slightly. We will notify you if any significant delays occur.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking number and a link to monitor your parcel's journey.

Shipping Methods and Delivery Estimates

We offer a range of shipping options at checkout to suit your needs and location. Estimated delivery times are calculated from the date of dispatch, not from the date of order placement.

Domestic Shipping (within the country of our fulfilment centre):

- Standard Shipping – 3 to 7 business days
- Express Shipping – 1 to 3 business days

International Shipping:

- Standard International – 7 to 14 business days
- Express International – 3 to 7 business days

Please note that these estimates are provided by our carrier partners and are not guaranteed. Customs processing, weather conditions, and other unforeseen events may impact delivery timelines.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method you select. Applicable rates will be displayed clearly before you complete your purchase.

We occasionally offer free shipping promotions for orders above a certain value. If a free shipping offer applies to your order, it will be reflected automatically at checkout. Please check our website or promotional emails for current offers.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your package on our carrier's website. Tracking information may take up to 48 hours to appear after dispatch, as the carrier requires time to scan and update the system.

If you created an account with us, you can also view your order status and tracking details in your account dashboard.

Shipping Carriers

We partner with trusted, reputable carriers to ensure your order arrives safely and on time. Carrier selection may vary depending on your location, the shipping method chosen, and package size. While we choose carriers carefully, we are not responsible for delays caused by the carrier once the package is in their possession.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and brokerage fees may be applied by your local customs authority. These charges are not included in our product prices or shipping fees and are the sole responsibility of the recipient.

Customs policies vary widely by country, and we are unable to predict or control these charges. We recommend contacting your local customs office for an estimate of potential fees before placing your order. If you refuse to pay customs charges and the package is returned to us, we will issue a refund for the product value minus the cost of return shipping and any associated fees.

Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. Please double-check all details, including apartment numbers, street names, and postal codes, before finalising your order.

If you realise you have entered an incorrect address after placing your order, email us immediately at moodydeer@outlook.com with "Address Change" in the subject line. We will do our best to update your address before dispatch. Once your order has been shipped, we are unable to make any changes, and any redirection costs, lost packages, or additional shipping fees resulting from an incorrect address will be your responsibility.

Failed Delivery Attempts

Our carriers will make multiple attempts to deliver your package. If delivery fails due to an incorrect address, an unresponsive recipient, or refusal to accept the package, the carrier may return the parcel to us. In such cases, we will contact you to arrange re-delivery. Additional shipping fees may apply for re-shipping.

Delayed or Lost Packages

While we partner with reliable carriers, we cannot guarantee delivery times. Factors such as severe weather, customs clearance delays, and high shipping volumes during peak seasons may affect delivery.

If your tracking shows no update for more than 7 business days, please contact us at moodydeer@outlook.com with "Shipping Delay" in the subject line. We will open an inquiry with the carrier on your behalf and keep you informed of any progress.

If a package is confirmed lost by the carrier, we will either refund your full order value (including shipping fees) or send a replacement at no additional cost, at your discretion.

Signature on Delivery

For high-value orders, we may require a signature upon delivery for security purposes. If you are not available to sign, the carrier will leave a notice and attempt re-delivery or hold the package at a local depot for collection. We recommend using a delivery address where someone can receive the package in person.

Multiple Shipments

If your order contains items that are fulfilled from different locations, we may split your order into multiple shipments. In this case, you will receive separate tracking numbers for each package. You will not be charged additional shipping fees for split shipments unless you selected a premium shipping method that applies per package.

Customer Service Contact

For any questions regarding shipping or handling, please email us at moodydeer@outlook.com with "Shipping" in the subject line. Our team will respond within 24 business hours with clear and helpful assistance.