Refund & Return Policy

At Moodydeer, we want you to love every piece you receive. However, we understand that sometimes an item may not work out. This policy outlines our process for returns, exchanges, and refunds to ensure a fair and transparent experience for all our customers.

Return Eligibility

We accept returns on most items within 30 calendar days from the date you receive your order. To be eligible for a return, the following conditions must be met:

- The item must be unworn, unwashed, and unused.
- All original tags and labels must remain attached.
- The item must be in its original packaging, including any dust bags or garment covers provided.
- The item must be free from odours, stains, pet hair, or any signs of wear.

We inspect all returned items carefully. If a returned item does not meet these criteria, we reserve the right to reject the return and send the item back to you at your expense.

Items Not Eligible for Return

For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:

- Bras and lingerie (due to intimate apparel regulations)
- Swimwear (if the protective liner has been removed)
- Earrings and other pierced jewellery
- Final sale items or items marked as non-returnable at checkout
- Gift cards

How to Initiate a Return

To start a return, please email us at moodydeer@outlook.com with "Return Request" in the subject line. Include the following information in your email:

- Your order number
- The item(s) you wish to return
- The reason for your return
- Your preferred resolution (refund or exchange)

Our team will respond within 1 to 2 business days with a return authorisation and instructions on where to send your package. Please do not send any items back to us without first receiving our authorisation, as this may delay your refund or result in the package being refused.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrectly shipped by us. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot be held responsible for packages that are lost or damaged during return transit.

If you are returning an item due to a sizing issue or personal preference, the original shipping fees you paid are non-refundable.

Exchanges

If you would like to exchange an item for a different size, colour, or style, please mention this in your return request email. We will check our current stock and reserve your requested item if available. Exchanges are processed as a separate transaction once we receive and inspect your returned item.

Please note that exchange items are subject to availability. If your preferred item is out of stock, we will issue a refund to your original payment method instead.

Refund Processing

Once we receive your return package, please allow 3 to 5 business days for our team to inspect the item and process your refund. Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

We will send you a confirmation email once your refund has been processed. If you do not receive this email within 7 business days of our confirmed receipt of your return, please contact us.

Partial Refunds

In certain situations, we may issue a partial refund at our discretion. Examples include:

- Items that show signs of wear, damage, or alterations upon return
- Returns initiated after the 30-day window
- Items that are missing tags, packaging, or components

If we determine that a partial refund is appropriate, we will notify you with an explanation before processing.

Damaged, Defective, or Incorrect Items

We take great care in packaging and inspecting every order. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at moodydeer@outlook.com with "Damaged Item" or "Incorrect Item" in the subject line.

Please include your order number, a description of the issue, and clear photographs of the item showing the damage or defect. We will review your case and provide a resolution, which may include a full refund, a replacement, or a store credit. In these cases, we will also cover return shipping costs.

Late Returns

Returns received more than 30 days after your order delivery date will not be accepted. The package will be returned to you at your own cost. We recommend reviewing your order upon arrival to ensure you have enough time to initiate a return within our policy window.

Refund to Gift Card

If you received an item as a gift, we can issue a refund in the form of a store credit to the recipient. Alternatively, the refund can be processed back to the original purchaser's payment method. Please specify your preference when you contact us.

Clearance and Final Sale

Items purchased during clearance events or marked as final sale are non-returnable and non-refundable. These items are clearly labelled as such on the product page and at checkout. Please make your selection carefully when purchasing final sale merchandise.

Return of Promotional Items

If you received a free gift or promotional item with your purchase and are returning part or all of your order, the promotional item must be returned as well. If the promotional item is not returned, we will deduct its retail value from your refund.

Contact for Return Assistance

If you have any questions about this policy or need help with a return, please do not hesitate to email us at moodydeer@outlook.com. Our team is here to assist you and ensure your experience with Moodydeer remains positive from start to finish.